Refund policy

 

Can I return something I've purchased from Hibiscus Hair?

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. We are happy to offer store credit or a refund on any item you've purchased from us if it meets the criteria listed below.

Please note: all postage costs are non-refundable, and a restocking fee of $10.00 may apply.

Product return criteria:

• The item must be unopened, unused and in the original packaging.
• It must be within 14 days of the purchase date. Please check your order upon receipt.

To start a return, you can contact us at info@hibiscushair.nz.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Email your return questions to: info@hibiscushair.nz. 

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

You can email us at: info@hibiscushair.nz.

Exceptions / non-returnable items

Unfortunately, we cannot accept returns on sale items or gift cards.

Order cancellations

Order cancellations will incur a $10.00 cancellation fee.

Any other questions?

Please contact us at: info@hibiscushair.nz.