Shipping policy

 

Shipping Policy / Costs

FREE Shipping on orders over: $XXX.XX (NZ Only)

Metro:

Rural: 

 

Our Shipping Provider

[ insert provider, such as NZ Post ]

 

Target Delivery Times

All orders are dispatched from Hibiscus Hair HQ in Kirikiriroa, Hamilton. We aim to dispatch your order within 48 hours.

Parcels may take longer on public holidays, weekends or rural deliveries.

 

Signature Required / Authority to Leave

All our packages are sent as a Signature Required service. This means that the courier will need a Signature Required on delivery, so someone must be available to receive. 

  • If you are not available, they will leave a 'Card to Call' so you can arrange re-delivery. There is also multiple options for parcel redirection - https://www.nzpost.co.nz/personal/receiving/delivery-options/parcel-leave.
  • If you would prefer to have your package left with no signature required, you will need to submit an Authority To Leave request via NZPost - https://www.nzpost.co.nz/personal/receiving/delivery-options/parcel-leave.  This will mean you will not need to be home to sign for your package.  The courier will leave your package in a safe place, whether attended or not.  However, if the courier does not believe there is a safe place to leave the package, they may leave a "Card to Call" so you can arrange re-delivery.  You also release Hibiscus Hair from all liability if an incorrect address is supplied or a parcel is stolen from your property after delivery.
  • Delivery instructions will not be followed without an Authority To Leave request.  However, even with an ATL in place, we can not guarantee that instructions will be followed to the letter.  In particular, the courier will not call in advance to arrange delivery at a specific time.  

Hibiscus Hair takes no responsibility for orders that are lost or stolen once the parcel has been delivered to the correct delivery address.

All orders dispatched receive a shipping confirmation email with a tracking number.  All parcels can be tracked unless otherwise stated.

 

International Shipping

At this time, we only ship within Aotearoa, New Zealand. Join our mailing list for updates on this.

 

Disputed, Delayed or Lost in Transit Deliveries

Disputed, delayed or lost in transit deliveries MUST be lodged with [ INSERT SERVICE PROVIDER ] or Hibiscus Hair within 21 days of the dispatch date. 

Unfortunately, we will be unable to assist outside of this timeframe, so if you have not received your order within 14 days of dispatch, please contact us directly.